About Us

With over 25 years of combined industry experience the staff at Poolside Solutions Richmond will always focus on problem solving and customer satisfaction.


Our mission statement

Deliver High Quality products that the consumer will enjoy for many years and provide a solution based problem solving technique that will lower customer maintenance levels in relation to their swimming pool or spa


Sometimes the cheapest product is not always in the best interests of our customers. We are a fully independent business and unlike our competitors we are able to source high quality product from the many suppliers of pool equipment and chemicals in the market place today. We have no restrictions on who we purchase from which is unlike the large Franchise groups in the industry who can only sell authorised product which is sometimes not what is best for the customer.

 

We do not deal with companies that have a poor track performance or those that do not stand behind their product should a warranty issue exist.

 

We will always listen and ensure we understand your requirements before recommending the best solution for your individual circumstances.

 

The majority of our service work is completed by either Neil Austin or Greg Raby so you the customer will be dealing with the owners and decision makers of the business. You will always be dealing with someone you can trust and someone who stands behind the service provided.

 

We are members of the Swimming Pool and Spa (SPASSA) industry body and pride ourselves on staying up to date on the latest’s technology and trends in the Swimming pool and spa industry.

 

As you will see from our staff profiles we are very much a family oriented business.